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PAYMENT INFORMATION
Delivery Charges for Orders
Delivery charges depend on the delivery area and are clearly mentioned in the bill generated at checkout before payment is completed.
How Long Will Delivery Take?
Delivery time depends on the delivery area:
•Major cities: 2–5 business days
•Remote or rural areas: 7–10 business days
What Should I Do if I Receive a Damaged or Wrong Product?
If you receive a damaged, defective, or incorrect product:
1.Share clear pictures and a video of the product and packaging
2.Contact us within 48 hours of delivery
3.Provide your order number
After verification, a replacement or refund will be arranged accordingly.
Do I receive an invoice for my order?
Yes, every purchase from AKD comes with a proper invoice for your records. Once your order is confirmed, a digital invoice will be sent to you via email. In addition, a printed copy is included with your package at the time of delivery.
This ensures complete transparency and helps you keep track of your purchases with us.
Can I Change or Cancel My Order?
• Before dispatch: Orders can be changed or cancelled by contacting us immediately
•After dispatch: Orders cannot be changed or cancelled
SHOPPING INFORMATION
What payment methods are you providing?
Are your products made from real marble?
Yes, all of our products are made from 100% real, natural marble. Each piece is carefully crafted, which means slight variations in color and pattern may occur—this is a natural characteristic of real marble and makes every product unique.
What is "package tracking" in my orders?
Package tracking lets you monitor your shipment in real-time. Once your order is dispatched, you’ll receive a tracking number via email or SMS. You can use this number on our courier partner’s website to see where your order is and when it will arrive.
How should I care for my marble products?
To maintain the beauty of your marble products, clean them with a soft cloth and mild soap. Avoid harsh chemicals and abrasive cleaners, as they may damage the surface. Wipe spills promptly to keep the marble looking its best.
